Celebrating Harman’s long tradition of craftsmanship, the XXV-TC pellet stove embodies both durability and elegance. Its cast iron build and detailed oak leaf accents give it timeless appeal, while its true strength lies in precise heat regulation and dependable performance. With the addition of the innovative EASY Touch Control system, Harman has redefined convenience, offering users a smoother, more intuitive way to enjoy the comfort of a pellet stove.
FAQ / Troubleshooting
1. Power and Startup Issues
Stove won’t start: Check that the stove is plugged in, breaker/fuse is good, and the wall thermostat is calling for heat.
No power to display: Confirm outlet power with another device; check the stove’s fuse on the control board.
2. Ignition Problems
Pellets not lighting: Make sure the igniter is glowing. If not, the igniter may be burned out or the igniter cradle dirty.
Weak flame or delayed ignition: Clean the burn pot holes thoroughly, and ensure you’re using dry, premium pellets.
3. Feed System
Pellets not feeding: Check hopper for jams or “bridging” (pellets forming an arch). Inspect the auger motor and vacuum switch—if there’s no proper vacuum, the auger won’t turn.
Overfeeding (large pile of pellets): Inspect control board feed settings; check if the ESP (Exhaust Sensing Probe) is dirty and giving wrong readings.
4. Poor Flame / Dirty Glass
Lazy or sooty flame: Air intake might be restricted—clean ash traps, venting, and check for blockages.
Excessive glass blackening: Usually too little air (restricted combustion fan, blocked venting, or damp pellets).
5. Error Codes (EASY Touch Control)
The XXV-TC uses the touchscreen panel that can show errors like:
Vacuum switch error → blocked vent, door gasket leak, or ash buildup.
ESP probe error → dirty or failed probe.
Igniter error → igniter not heating or miswired.
6. Noise and Mechanical Issues
Squealing or grinding: Auger motor or combustion blower bearings may be wearing out.
Rattling: Check for loose panels, hopper lid, or foreign objects in auger.
Common Parts
No parts are linked to this model yet.